Everything you need to know about our Exchange & returns policy

We have designed the most generous, fair, and transparent shipping and returns policy for our customers. Read the following sections to find out how we exchange products, our lead times and more. Please do not hesitate to contact us if you have any questions!

CLICK HERE TO EXCHANGE/RETURN YOUR PRODUCT 

10 day Exchange policy 

  • We accept exchanges on all purchases if the items are defective or damaged or if you have ordered an incorrect size, colour, or style by mistake.
  • Our delivery¬†partner will complete the reverse pickup from the given address within 2-3 days of confirmation of exchange request.¬†
  • Once we receive the product, we will inspect it to ensure that there is no damage to the product or packaging; and that the product has been returned in¬†unused¬†condition.
  • After¬†the product¬†has been inspected successfully, the exchanged product will be dispatched within 2-3 business days.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary from 5-10¬†business days.
  • For exchanges or returns email us at support@mondarro.com or contact us on 9619836377 or DM us on Instagram @mondarroshoes

Return policy

  • We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You‚Äôll also need the receipt or proof of purchase.
  • To initiate a return, you can contact us at¬†support@mondarro.com¬†or message us on +91-9618836377. If your return is accepted we'll arrange for a reverse pick-up. Items sent back to us without first requesting a return will not be accepted.
  • A full refund will be given in the form of store credits which can be redeemed against any product with a validity of 1 year
  • Any items less than 1500 will be eligible for exchanges or refunds with a charge of Rs. 200 for reverse pickup. You also have the option to self ship according to your convenience.

 Delivery  (Domestic & International) 

  • Depending upon the location, the product is shipped to you within 1-7 business days within India, and 3-7 days for the rest of the world. For One day delivery please contact us on 9619836377
  • No returns and refunds will be allowed for international orders unless the product has any defects, which will be carefully examined by our team.
  • The whole order amount will be refunded if the order is canceled, lost or undelivered to your bank account.