Exchange policy

7 days easy exchange policy subject to the following conditions:

• To be eligible for our 10-day return policy, the product must be handed over to us in its original packaging, must be unused, and must not be damaged.
• You will get a refund in the form of store credits (Valid for 4 months) or bank transfers. In the case of bank transfers (The shipping charges will be deducted) from the refund amount. 
• It will take a maximum of 10 business days to process the refunds 
• A fee of Rs. 200 will be charged for any exchanges
• Any items less than 1500 cannot be returned unless it has defects or is damaged
• The pickup for the product will be arranged from our side, while our team examines the product for approvals to process returns and warranty claims.
• If the product is out of stock, we will give you a refund in the form of a bank transfer or store credits (whatever you prefer) 

For returns email us at support@mondarro.com or contact us on 9619836377 or DM us on Instagram @mondarroshoes

Return policy

-As part of our 10-day refund policy the product should be returned in its original packaging within 10 days from the date of delivery.

-The to & fro shipping charges will be deducted from the refund amount in the case of a bank transfer. A full refund will be given for the store credit option which will be valid for 3 months from the date of delivery. 

-Refunds won’t be permitted for made-to-order or customised products.

 Delivery  (Domestic & International) 

• Depending upon the location, the product is shipped to you within 1-5 business days within India, and 3-7 days for the rest of the world.
• For Made-To-Order products, the product will be shipped to you within 5-14 business days with a pre-paid payment.
• No returns and refunds will be allowed for international orders unless the product has any defects, which will be carefully examined by our team.
• The whole order amount will be refunded if the order is canceled, lost or undelivered to your bank account.