Everything you need to know about our shipping & returns policy

We have designed the most generous, fair, and transparent shipping and returns policy for our customers. Read the following sections to find out how we exchange products, our lead time,s and more. Please do not hesitate to contact us if you have any questions!

Exchange policy

7 days easy exchange policy subject to the following conditions:

  • To be eligible for our 10-day return policy, the product must be handed over to us in its original packaging, must be unused, and must not be damaged.
  • You will get a refund in the form of store credits (Valid for 4 months) or bank transfers. In the case of bank transfers (The shipping charges will be deducted) from the refund amount. 
  • It will take a maximum of 10 business days to process the refunds 
  • A fee of Rs. 200 will be charged for any exchanges
  • Any items less than 1500 cannot be returned unless it has defects or is damaged
  • The pickup for the product will be arranged from our side, while our team examines the product for approvals to process returns and warranty claims.
  • If the product is out of stock, we will give you a refund in the form of a bank transfer or store credits (whatever you prefer) 

For returns email us at support@mondarro.com or contact us on 9619836377 or DM us on Instagram @mondarroshoes

Return policy

-As part of our 10-day refund policy the product should be returned in its original packaging within 10 days from the date of delivery.

-The to & fro shipping charges will be deducted from the refund amount in the case of a bank transfer. A full refund will be given for the store credit option which will be valid for 3 months from the date of delivery. 

-Refunds won’t be permitted for made-to-order or customised products.

 Delivery  (Domestic & International) 

  • Depending upon the location, the product is shipped to you within 1-5 business days within India, and 3-7 days for the rest of the world.
  • For Made-To-Order products, the product will be shipped to you within 5-14 business days with a pre-paid payment.
  • No returns and refunds will be allowed for international orders unless the product has any defects, which will be carefully examined by our team.
  • The whole order amount will be refunded if the order is canceled, lost or undelivered to your bank account.